Explore how Hovell Tech helped a leading hotel chain seamlessly integrate under-table wireless charging to boost guest satisfaction, streamline aesthetics, and drive ROI.
1. Introduction: Meet the Client & the Challenge
1.1 Who We Partnered With
A mid-sized international hotel chain with over 50 property locations worldwide sought to modernize guest offerings in rooms, lounges, and bar areas.
1.2 Business Goals
Enhance guest experience with invisible, convenient charging
Preserve design integrity without wires cluttering spaces
Reduce ongoing maintenance around tangled cables or damaged ports
1.3 Operational Hurdles
Tens of thousands of guests passing through each year
Diverse surface finishes: wood, marble, laminates
Variable tabletop thickness, from 18 mm to 30 mm
High frequency use, wear and tear expected
“We wanted charging to feel effortless and invisible—no cables, no fuss,” said the Director of Guest Experience.
2. Problem Analysis: Pain Points & Priority Areas
2.1 Invisible Design Essentials
Hotels aim for clean, modern aesthetics—visible cords or pads felt out of place.
2.2 Multiple Surface Types
From bedside tables to lounge café tops, quality and performance must be consistent.
2.3 Durability & Safety
Guest use is intense. Chargers must withstand heat, spills, and socket misalignment.
2.4 Installation Scalability
Deploying across 50+ sites—installation had to integrate with limited in-room downtime.
2.5 Universal Device Compatibility
Chargers had to support smartphones (iOS & Android), tablets, and wearables.
3. Our Solution: Under‑Table Wireless Charging Deployment
3.1 Hardware: Long‑Distance, Hidden, Qi‑Certified
Model: Hovell WCU-L15 / WCU-L30
Power Output: 15W / 30W
Supports Qi 1.2.4, Power Profile 1.2, Safety Protocols
Effective distance: 20–30 mm across wood, marble, quartz
3.2 Integration Kits
PCB, inductive coil, wiring loom bundled for plug-and-play
110–240V adapter with global compliance
Hidden LED indicator for operational feedback
3.3 Optional Features
OEM logo on charger edge (discreet placement)
Spill-resistant O-ring sealing for bar/cafe counters
Safety lock to disable the charger during maintenance
3.4 Smart Placement Strategy
Rooms: Embedded at nightstands with careful alignment
Lounges: Built into coffee tables, side tables, and work surfaces
Bars: Inset behind high-top tables for guest convenience
4. Technical Execution & Support
4.1 Compatibility Tests
Conducted in-house on various finishes and thicknesses
Provided test kits to fit multiple site conditions
4.2 CAD & Layout
Delivered STEP/DWG files with precise cutouts and installation specifics
Provided alignment frames to speed up labor
4.3 Client Training
Delivered installation documentation and 15-minute tutorial videos
Completed site training sessions via video calls & local support
4.4 Quality Assurance
SMT, drop, and lifespan testing over 10,000 cycles before mass delivery
Burn-in (48 hr) and STL compliance with Qi and CE/FCC/RoHS
4.5 Pilot Deployment
Tested in one flagship property
Collected feedback on usage, reliability, and guest response
Adjusted coil alignment and power consistency before scaling
5. Results & Impact: Positive Outcomes
5.1 Increased Guest Satisfaction
Feedback survey: “Convenient—no cables, elegant and discreet.”
Online ratings saw a 12% uptick in customer satisfaction in 3 months
5.2 Extended Engagement
Hotel lounge dwell time increased by 18%
Bar revenue: 9% increase attributed to guests charging devices and extending stay
5.3 Maintenance Efficiency
90% reduction in USB charging issues (broken ports, cables, adapters)
Staff reported faster room turnover thanks to plug-and-play systems
5.4 Brand Differentiation
Marketed as “tech-enabled”, position strengthened among tech-savvy travelers
Featured in newsletters/marketing campaigns under “unplugged convenience”
From Concept to Delivery
How We Work With You
OEM MOQ: 100 pcs ODM MOQ: 1000 pcs for private mold
01.
Requirements Collection
We confirm usage scenarios, functions, power specs, quantity, and visual identity
02.
ID/MD Proposal
Our team provides design sketches or mold options
03.
Prototype Sample
Sample in 7–10 working days with mock packaging
04.
Mass Production
Order starts after sample approval & deposit
05.
QC & Certification
We complete burn-in tests, quality check & paperwork
06.
Delivery & After‑Sales
• On-time delivery, global logistics support, 1-year warranty
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OEM/ODM Customization — Made Easy
One-Stop Customization Service
2.Choose power supply method
3.Select desired functions
4.Finalize custom design & logo
5.Confirm quantity & lead time
6.Sample → Production → Delivery