Product Warranty & Technical Support | Hovell Tech
Warranty & After-Sales Support
Explore Hovell Tech’s warranty policy for wireless chargers, power strips, PD adapters and power banks. Reliable after-sales service for global B2B clients.All Hovell Tech products are covered by a global warranty program. We stand behind our technology and support your business after delivery.
What Our Warranty Covers
🧾 Warranty Overview
Raw Material Defects
Covers material or workmanship flaws under normal use.
Production Process
Covers charging efficiency, power output failure, or signal loss.
Aging test
Includes PCBA, wireless coil, GaN module, USB port, etc.
Batch Sampling Inspection
Warranty is valid for all international orders and authorized distributors.
Extended warranty available for large-volume or recurring orders.
📅 Warranty Period by Product Category
| Product Category | Warranty Period |
| Long-Range Wireless Chargers | 18 months |
| Short-Range Tabletop Wireless Chargers | 12 months |
| Multifunction Power Banks | 12 months |
| PD GaN Chargers (45W–140W) | 12 months |
⚠️ What’s Not Covered
Damage from misuse, drops, water intrusion (except certified waterproof models)
Unauthorized repair or disassembly
Use of third-party adapters or incompatible power sources
Cosmetic wear and tear (scratches, fading, etc.)
Products outside warranty period
Easy 3-Step Warranty Process
🛠️ How to Request Warranty Support
1.Contact Us
Send email to support@hovelltech.com with the following:
·Order number / PO number
·Product model
·Photos/videos of the issue
·Brief problem description
2.Evaluation
Our engineers will reply within 24–48h for diagnosis. If eligible, we’ll approve a return, replacement, or repair.
3.Resolution
Depending on your location & quantity:
·Free replacement shipped
·Repair parts or guides provided
·Refund for small quantities (case-by-case)
🔁 Optional Services After Warranty
Post-Warranty Support Available
Paid repairs for damaged products
Upgrade to latest versions
Spare part supply for distributors
💬 FAQ Section
For confirmed defective products, we cover shipping for replacements. （We will take responsibility for what belongs to our side.）
Not always — for small issues or bulk shipments, photo/video proof is enough.
Yes, for large projects or long-term partners, we offer extended coverage.
Yes, as long as the distributor is authorized and provides proof of purchase. You can contact our authorized dealer, and we will provide corresponding support to the dealer.